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Technology

Our philosophy is that a consumer or business customer should communicate with an organization in whatever method makes them feel most comfortable. That’s why we’ve invested in the latest tools and technology in customer relationship management.

Technology plays a key role in enabling call centers to address important business concerns; controlling and reducing costs, meeting customer expectations, handling increasing workloads, and delivering better services. Technology is one of the key components that make our call center truly effective. We take pride in staying competitive with current trends in the call center industry.

Our Call Center operates by the following principles:

1. An effective multi-function telephone system

2. A telephone system that grows with our customer needs

3. Experienced technicians, available 24x7

4. Back-up system in case of power outages

5. Systems for both Spanish language and TDD